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General

How long has Phoenix been open?

Phoenix Gym Norwich has been established since August 2013. Phoenix, like it’s members, has been growing from strength to strength winning multiple awards.

Is Phoenix a gym or a fitness club?

Phoenix Gym is both a gym and fitness club combined. As well as offering all the usual cardiovascular and weight training equipment you would normally find in a gym, Phoenix also provides a lot of HIIT, strength and conditioning equipment, unique boxing equipment as well as a purpose built functional training zone, offering a wide variety of exercise options to make your workouts more exciting and prevent boredom by no two workouts being the same. The Phoenix Classes are also a fantastic way to get a fun, gym based workout in a supportive group training environment.

What is the Phoenix culture and atmosphere like?

We believe that Phoenix Gym has one of the friendliest and most supportive training atmospheres in the UK. Everything we do is results focused for our members by not only providing the best training equipment and programme advice possible but also just as importantly an incredibly positive training atmosphere! Our motto “Raise your game” says it all! The Three Best Rated has ranked Phoenix Gym THE NO 1 BEST GYM IN NORWICH using a 50 point inspection process multiple times.

Do you have free parking at Phoenix?

Yes we have two free member car parks. You can choose from 14 spaces in car park one around the back of the gym within St Mary’s Works car park or another 14 spaces in car park 2 around the front of the gym. Gym members can park anywhere within the St Mary’s car park after 18:00 Monday to Friday and all day Saturdays and Sundays, providing over 100 spaces. There are also lot’s of free spaces directly outside the front and side of the gym both in the evenings after 18:00 and Sundays.

Once you join we will ask you to give us your car registration number and you are then free to park within our designated spaces during these times. NPE patrol theses spaces and there is a 3 hour time limit to ensure these spaces are used for gym use and by gym members only.

What are your opening hours?

Our opening hours are:

  • 05:30-22:00 Monday to Fridays.
  • 08:00-18:00 Saturdays
  • 09:00-18:00 Sundays
  • 08:00-20:00 Bank Holiday Mondays

When are there staff on shift to help me?

There is always at least one team member of staff on shift at all times. There are 2-3 team members on quite often as well as a team of personal trainers available within the club. There are never any unmanned hours where you will be left alone or the gym is unattended.

Do you have changing rooms?

Yes, we have changing facilities along with lockers and showers for both ladies and gents.

Do you have lockers?

Yes we provide lockers. All you need to bring is a padlock. If you do not have a padlock then one can be purchased from behind reception. We also provide bag racks within the gym for larger bags where you can keep an eye on them. We have CCTV through the gym also.

Can I have a trial session before joining?

Yes, you can apply for a free trial session here. T&C’s apply such as you must be new to Phoenix Gym or not visited the club for at least 12 months and live locally.

How can I join Phoenix?

You can either join online (except for couples memberships) by clicking on the “Join Now” button and following the instructions or you can pop into the club and one of our team will help you. Just bring your bank details with you.

If you are setting up a student or corporate membership then you will need to bring the relevant ID with you on your first visit to the club. Students and corporate rates give you a “No Joining Fee” discount plus discounts on the monthly plans available. .

Will someone be available to show me around?

There is always at least one team member on shift (usually two) so that we can give you a 1-2-1 tour of the club and spend some time getting to know you and answer questions. If you would like to make sure that there is someone available to greet you and show you around personally then Contact Us and request a tour.

How much is it to join Phoenix Gym?

There is a one off “Life Time” joining fee of £15 (except for Student’s and Corporates) and the monthly membership options are on the Memberships page here.

Your first payment will also include a % of your first months membership up until your first Direct Debit date. We collect DD’s 4 times per month so our system will work this out for you.

If you purchase an annual “up front” membership then this is paid for all in one go.

By doing this up front payment, you receive 2 months free plus don’t pay any joining fee, so this is our best value membership option!

Do I have to sign up to a contract?

No, we no longer offer contract memberships to new members to keep things simple and provide the freedom to join and leave as you wish, with just 30 days written notice for cancellations.

Can I pay up front?

Yes, you can purchase for a 12 month option up front but only pay for 10 (2 months free) plus no joining fee (saving £15). This is popular with people who do not want to set up a monthly DD and those that love a bargain.

Is there a joining fee?

Yes, there is a one off joining fee of £15. This does not have to be “re-paid” if you leave and then decide to rejoin like most other clubs. The joining fee covers administration fee’s and an optional free personal training when you first join.

Will I get an induction or an exercise programme?

Yes, you will receive a FREE 60 minute induction to show you all the main equipment relevant to your goals or you can choose to have a personalised programme set up for you. You must contact reception to book this after joining. Inductions are not compulsory but if you choose not to have an induction then you are agreeing to waive your induction training.

How do I book my FREE Programme/Induction?

You can book this through the club reception. If you join online then you can book this over the telephone for your first visit. Call 01603 613436. You can also contact us here.

Will I get a membership card?

When joining Phoenix Gym, you will be sent a link to download our member app. Inside the app is a “check in” feature to allow you to check in at the reception desk for club admission. If you do not have a smart phone then we will provide you with a key fob to allow you entry into the club thereafter.

How can I take advantage of the free parking?

All you need to do is give us your vehicle registration when you join the club and you will be able to use the free parking facilities for up to 2.5 hours per visit. This parking facility is strictly for gym usage only and not shopping trips or work. Any member found abusing this facility will first be warned and if continued have their membership revoked.

Do I need a bank account?

Our Direct Debit memberships require a valid UK bank account. If you prefer not to go through a bank account then you have the option to pay in advance for 12 months and also save money as a result.

What date does the Direct Debit come out?

We have 4 DD collection dates per month. You will initially make a manual payment up front to cover the joining fee (if applicable) and your first week or two of membership.

Your first DD will come out at the next available date for collection and then 4 weeks after that.

This information is provided both when you join and within your member app.

What is the minimum age I can join Phoenix Gym in Norwich?

The minimum age that you can join Phoenix Gym Norwich is 16 years of age.

Do you provide a Couples Membership?

Yes we provide a couples membership option for all our Silver, Gold and Platinum membership options. The couples membership has a discounted monthly membership price and well as a 50% reduced joining fee (£15 for both people.)

The couples membership is for “couples only” and not for friends and family. Because both memberships have to be set up simultaneously this membership option is only available in the club and not online.

There is one payment for this membership that comes out of the lead payers bank account.

Do you offer discounts for Students?

Yes we offer a discounts for students. Students do not have to pay a joining fee and the monthly membership is discounted, with no contracts and you can cancel at anytime.

A valid student ID will need to be shown at reception to receive this.

Do you offer corporate discounts?

Yes we offer two different types of corporate discounts for selected Phoenix Gym registered companies.

The first is the “Standard plan” where qualifying, registered company employees do not have to pay a joining fee and also receive discounts on the monthly and annual memberships.

A valid ID or proof of employment will need to be shown at reception to receive this.

We also provide the  “Bonus Plan” option, were companies can set up an account and pay a group membership for their employees, also at a discounted rate with no joining fee.

There are no contracts and members/employees can cancel anytime.

Click Here for or more informationCorporate Gym Membership.

What do I need to access the club as a new member?

When you join Phoenix Gym you will be sent a link to download our member app. Within the app is your unique barcode which you will scan at reception for admission to the club. If you do not have a smart phone then we will provide you with a key fob instead.

Will there be anyone to help me get started?

Yes, we always have one or two members of staff on shift daily to help you. When you first join you will offered a FREE programme/induction (usually within 5 days) to help you get started. This is not compulsory for experienced gym goers. Whatever your training goals are, we have a successful team of personal trainers to help to “Raise your Game!”

Will I get an induction or help with an exercise programme?

Yes, you will receive a FREE 60 minute session with one of our personal trainers to provide you with either an induction or help with design you personalised programme to get you started.

What happens if my barcode doesn’t work?

If your barcode doesn’t work for some reason then we can help you get this resolved at the reception desk.

What if I forget my padlock or my bag doesn’t fit into the locker?

We also provide bag racks within the gym for larger bags that do not fit within the lockers, or if you want to keep going into your bag in between training. You will need to make sure that your bag will be able to fit into the lockers for valuables. Like any business we do not recommend that you leave valuables unattended on the bag racks or on the changing room benches even though there is CCTV throughout the gym.

Will I have access to free WIFI whilst I’m within the club?

Yes, we provide super fast free wifi within Phoenix Gym.

Can I take a workout bag into the gym with me?

For health and safety reasons bags are not permitted within the gym floor. They must be either put within a locker or on the bag racks within the gym.

Will I get any help after my initial induction or programme?

Yes, after your initial induction/programme, our team of personal trainers are nearly always available to see how you are getting on and answer any questions that you have to help progress your exercise programme. If you would like more detailed help than trainers can provide during shift hours then all of our team provide 1-2-1 personal training out of their shift hours.

Can I freeze my membership?

Yes, you can freeze your membership for a minimum of 1 month at a time.

Do you have showers I can use?

Yes, we have showers that you can use so you can use them after your workouts.

Can I earn rewards for referrals?

We occasionally run referral reward competitions that you will see in reception.

Can I bring a friend to try Phoenix with me?

All our memberships come with free guest passes dependant on the membership option you choose. Silver provides one guest pass monthly, Gold provides two monthly and Platinum one every week. Just bring your guest along with you and reception will process the FREE day pass for your guest. You can bring the same person with you each time if you like, so this is not restricted to new people only.

How much notice do I have to give in order to cancel my membership?

All you need to do to cancel your membership with us is cancel your direct debit at your bank and send us an email or message just to kindly let us know.

If we do not receive a cancellation message from you then will will think that there is an issue with your bank account and will likely try to contact you to let you know if not.

If you choose to rejoin then you will want to rejoin at reception within the club so that we can waiver the joining fee for you.

 

If I am on an older contract membership then will it automatically roll over into another agreement?

At the end of a 12 month contract, your membership will then automatically go into a rolling one month DD membership but at the same discounted price as the contract price. This is a loyalty reward that we provide for our members so that you retain the discounted membership but without the 12 month agreement for as long as you remain a member. If you leave and then come back then this discounted rate will not be available.

If I leave do I need to repay the joining fee?

No, you will not have to pay for a second a joining fee if you decide to stop your membership for a period of time and then rejoin.

You will need to re-join within the club at reception so that we can check our records and waive the joining fee for you.

Will my membership fee’s ever go up?

If you join onto a 12 month contract option then your prices will never change whilst you are within that 12 month period. If you are on a monthly rolling DD then Phoenix Gym Norwich reserves the right to increase or decrease this price. If you are on a pay in advance membership then prices may change in the future on renewal.

Do you supply paper towel and or wet wipes within Phoenix?

Yes, unlike other gyms and fitness clubs, we supply paper towel and antibacterial spray/wipes to ensure proper cleanliness of our equipment. If you generally sweat a lot then it may be a good idea to bring a workout towel with you whilst you train. We also provide antibacterial hand wash in reception.

Do you supply hand towels for members to buy, rent or borrow?

Not at the moment no.

Do you have personal trainers?

Yes, we have a very experienced team of both male and female personal trainers within Phoenix Gym to help you get the most out of your workouts. They are all qualified and insured and you can view their profiles and contact them directly on our Personal Trainer page here. We have hand picked some of the best and most experienced personal trainers to become a part of the Phoenix team.

How much does Personal Training cost?

Each personal trainer specialises in different areas and have different levels of experience and qualifications to draw upon. Therefore each trainer may charge a slightly different rate and package their sessions differently accordingly. We recommend that you take a look at their profiles to see which trainer you believe would be best for you then contact them directly for their prices and availability.

What times of day can I book Personal Training?

You will need to contact the personal trainer you have in mind directly in order to find out their working hours as each trainer will have different availability.

Do any of your Personal Trainers provide home Personal Training?

A few of our personal trainers provide home personal training. You could ask reception which personal trainers provide this service at the time of reading this post. Just call 01603 613436 or contact us here.

What types of classes do you provide?

You can view our class timetable and a breakdown of each class here (with a video) and explanation for each class.

Are your classes FREE on all membership?

Yes, classes are included within your membership and T&C’s apply depending on which membership you choose.

Silver Members get 2 FREE classes per week.

Gold members get 3 free classes per week.

Platinum members get unlimited classes per month.

Can you do Classes on a “pay as you go” basis? 

Yes you can book a single or multiple day passes online on our classes page.

  • 1 Class: £5
  • 5 Classes £25.00
  • 10 Classes £50

If you pay for classes on a “pay as you go” basis at reception then please allow time to fill in a medical questionnaire if it’s your first visit.

New Member App for Class Booking

You can book your classes directly through your member app. You will have been sent a link to the member app on joining Phoenix Gym. If you want to get the app directly for pay as you go classes then you can get this from the classes page.

Joining

How long has Phoenix been open?

Phoenix Gym Norwich has been established since August 2013. Phoenix, like it’s members, has been growing from strength to strength winning multiple awards.

Is Phoenix a gym or a fitness club?

Phoenix Gym is both a gym and fitness club combined. As well as offering all the usual cardiovascular and weight training equipment you would normally find in a gym, Phoenix also provides a lot of HIIT, strength and conditioning equipment, unique boxing equipment as well as a purpose built functional training zone, offering a wide variety of exercise options to make your workouts more exciting and prevent boredom by no two workouts being the same. The Phoenix Classes are also a fantastic way to get a fun, gym based workout in a supportive group training environment.

What is the Phoenix culture and atmosphere like?

We believe that Phoenix Gym has one of the friendliest and most supportive training atmospheres in the UK. Everything we do is results focused for our members by not only providing the best training equipment and programme advice possible but also just as importantly an incredibly positive training atmosphere! Our motto “Raise your game” says it all! The Three Best Rated has ranked Phoenix Gym THE NO 1 BEST GYM IN NORWICH using a 50 point inspection process multiple times.

Do you have free parking at Phoenix?

Yes we have two free member car parks. You can choose from 14 spaces in car park one around the back of the gym within St Mary’s Works car park or another 14 spaces in car park 2 around the front of the gym. Gym members can park anywhere within the St Mary’s car park after 18:00 Monday to Friday and all day Saturdays and Sundays, providing over 100 spaces. There are also lot’s of free spaces directly outside the front and side of the gym both in the evenings after 18:00 and Sundays.

Once you join we will ask you to give us your car registration number and you are then free to park within our designated spaces during these times. NPE patrol theses spaces and there is a 3 hour time limit to ensure these spaces are used for gym use and by gym members only.

What are your opening hours?

Our opening hours are:

  • 05:30-22:00 Monday to Fridays.
  • 08:00-18:00 Saturdays
  • 09:00-18:00 Sundays
  • 08:00-20:00 Bank Holiday Mondays

When are there staff on shift to help me?

There is always at least one team member of staff on shift at all times. There are 2-3 team members on quite often as well as a team of personal trainers available within the club. There are never any unmanned hours where you will be left alone or the gym is unattended.

Do you have changing rooms?

Yes, we have changing facilities along with lockers and showers for both ladies and gents.

Do you have lockers?

Yes we provide lockers. All you need to bring is a padlock. If you do not have a padlock then one can be purchased from behind reception. We also provide bag racks within the gym for larger bags where you can keep an eye on them. We have CCTV through the gym also.

Can I have a trial session before joining?

Yes, you can apply for a free trial session here. T&C’s apply such as you must be new to Phoenix Gym or not visited the club for at least 12 months and live locally.

How can I join Phoenix?

You can either join online (except for couples memberships) by clicking on the “Join Now” button and following the instructions or you can pop into the club and one of our team will help you. Just bring your bank details with you.

If you are setting up a student or corporate membership then you will need to bring the relevant ID with you on your first visit to the club. Students and corporate rates give you a “No Joining Fee” discount plus discounts on the monthly plans available. .

Will someone be available to show me around?

There is always at least one team member on shift (usually two) so that we can give you a 1-2-1 tour of the club and spend some time getting to know you and answer questions. If you would like to make sure that there is someone available to greet you and show you around personally then Contact Us and request a tour.

How much is it to join Phoenix Gym?

There is a one off “Life Time” joining fee of £15 (except for Student’s and Corporates) and the monthly membership options are on the Memberships page here.

Your first payment will also include a % of your first months membership up until your first Direct Debit date. We collect DD’s 4 times per month so our system will work this out for you.

If you purchase an annual “up front” membership then this is paid for all in one go.

By doing this up front payment, you receive 2 months free plus don’t pay any joining fee, so this is our best value membership option!

Do I have to sign up to a contract?

No, we no longer offer contract memberships to new members to keep things simple and provide the freedom to join and leave as you wish, with just 30 days written notice for cancellations.

Can I pay up front?

Yes, you can purchase for a 12 month option up front but only pay for 10 (2 months free) plus no joining fee (saving £15). This is popular with people who do not want to set up a monthly DD and those that love a bargain.

Is there a joining fee?

Yes, there is a one off joining fee of £15. This does not have to be “re-paid” if you leave and then decide to rejoin like most other clubs. The joining fee covers administration fee’s and an optional free personal training when you first join.

Will I get an induction or an exercise programme?

Yes, you will receive a FREE 60 minute induction to show you all the main equipment relevant to your goals or you can choose to have a personalised programme set up for you. You must contact reception to book this after joining. Inductions are not compulsory but if you choose not to have an induction then you are agreeing to waive your induction training.

How do I book my FREE Programme/Induction?

You can book this through the club reception. If you join online then you can book this over the telephone for your first visit. Call 01603 613436. You can also contact us here.

Will I get a membership card?

When joining Phoenix Gym, you will be sent a link to download our member app. Inside the app is a “check in” feature to allow you to check in at the reception desk for club admission. If you do not have a smart phone then we will provide you with a key fob to allow you entry into the club thereafter.

How can I take advantage of the free parking?

All you need to do is give us your vehicle registration when you join the club and you will be able to use the free parking facilities for up to 2.5 hours per visit. This parking facility is strictly for gym usage only and not shopping trips or work. Any member found abusing this facility will first be warned and if continued have their membership revoked.

Do I need a bank account?

Our Direct Debit memberships require a valid UK bank account. If you prefer not to go through a bank account then you have the option to pay in advance for 12 months and also save money as a result.

What date does the Direct Debit come out?

We have 4 DD collection dates per month. You will initially make a manual payment up front to cover the joining fee (if applicable) and your first week or two of membership.

Your first DD will come out at the next available date for collection and then 4 weeks after that.

This information is provided both when you join and within your member app.

What is the minimum age I can join Phoenix Gym in Norwich?

The minimum age that you can join Phoenix Gym Norwich is 16 years of age.

Do you provide a Couples Membership?

Yes we provide a couples membership option for all our Silver, Gold and Platinum membership options. The couples membership has a discounted monthly membership price and well as a 50% reduced joining fee (£15 for both people.)

The couples membership is for “couples only” and not for friends and family. Because both memberships have to be set up simultaneously this membership option is only available in the club and not online.

There is one payment for this membership that comes out of the lead payers bank account.

Do you offer discounts for Students?

Yes we offer a discounts for students. Students do not have to pay a joining fee and the monthly membership is discounted, with no contracts and you can cancel at anytime.

A valid student ID will need to be shown at reception to receive this.

Do you offer corporate discounts?

Yes we offer two different types of corporate discounts for selected Phoenix Gym registered companies.

The first is the “Standard plan” where qualifying, registered company employees do not have to pay a joining fee and also receive discounts on the monthly and annual memberships.

A valid ID or proof of employment will need to be shown at reception to receive this.

We also provide the  “Bonus Plan” option, were companies can set up an account and pay a group membership for their employees, also at a discounted rate with no joining fee.

There are no contracts and members/employees can cancel anytime.

Click Here for or more informationCorporate Gym Membership.

What do I need to access the club as a new member?

When you join Phoenix Gym you will be sent a link to download our member app. Within the app is your unique barcode which you will scan at reception for admission to the club. If you do not have a smart phone then we will provide you with a key fob instead.

Will there be anyone to help me get started?

Yes, we always have one or two members of staff on shift daily to help you. When you first join you will offered a FREE programme/induction (usually within 5 days) to help you get started. This is not compulsory for experienced gym goers. Whatever your training goals are, we have a successful team of personal trainers to help to “Raise your Game!”

Will I get an induction or help with an exercise programme?

Yes, you will receive a FREE 60 minute session with one of our personal trainers to provide you with either an induction or help with design you personalised programme to get you started.

What happens if my barcode doesn’t work?

If your barcode doesn’t work for some reason then we can help you get this resolved at the reception desk.

What if I forget my padlock or my bag doesn’t fit into the locker?

We also provide bag racks within the gym for larger bags that do not fit within the lockers, or if you want to keep going into your bag in between training. You will need to make sure that your bag will be able to fit into the lockers for valuables. Like any business we do not recommend that you leave valuables unattended on the bag racks or on the changing room benches even though there is CCTV throughout the gym.

Will I have access to free WIFI whilst I’m within the club?

Yes, we provide super fast free wifi within Phoenix Gym.

Can I take a workout bag into the gym with me?

For health and safety reasons bags are not permitted within the gym floor. They must be either put within a locker or on the bag racks within the gym.

Will I get any help after my initial induction or programme?

Yes, after your initial induction/programme, our team of personal trainers are nearly always available to see how you are getting on and answer any questions that you have to help progress your exercise programme. If you would like more detailed help than trainers can provide during shift hours then all of our team provide 1-2-1 personal training out of their shift hours.

Can I freeze my membership?

Yes, you can freeze your membership for a minimum of 1 month at a time.

Do you have showers I can use?

Yes, we have showers that you can use so you can use them after your workouts.

Can I earn rewards for referrals?

We occasionally run referral reward competitions that you will see in reception.

Can I bring a friend to try Phoenix with me?

All our memberships come with free guest passes dependant on the membership option you choose. Silver provides one guest pass monthly, Gold provides two monthly and Platinum one every week. Just bring your guest along with you and reception will process the FREE day pass for your guest. You can bring the same person with you each time if you like, so this is not restricted to new people only.

How much notice do I have to give in order to cancel my membership?

All you need to do to cancel your membership with us is cancel your direct debit at your bank and send us an email or message just to kindly let us know.

If we do not receive a cancellation message from you then will will think that there is an issue with your bank account and will likely try to contact you to let you know if not.

If you choose to rejoin then you will want to rejoin at reception within the club so that we can waiver the joining fee for you.

 

If I am on an older contract membership then will it automatically roll over into another agreement?

At the end of a 12 month contract, your membership will then automatically go into a rolling one month DD membership but at the same discounted price as the contract price. This is a loyalty reward that we provide for our members so that you retain the discounted membership but without the 12 month agreement for as long as you remain a member. If you leave and then come back then this discounted rate will not be available.

If I leave do I need to repay the joining fee?

No, you will not have to pay for a second a joining fee if you decide to stop your membership for a period of time and then rejoin.

You will need to re-join within the club at reception so that we can check our records and waive the joining fee for you.

Will my membership fee’s ever go up?

If you join onto a 12 month contract option then your prices will never change whilst you are within that 12 month period. If you are on a monthly rolling DD then Phoenix Gym Norwich reserves the right to increase or decrease this price. If you are on a pay in advance membership then prices may change in the future on renewal.

Do you supply paper towel and or wet wipes within Phoenix?

Yes, unlike other gyms and fitness clubs, we supply paper towel and antibacterial spray/wipes to ensure proper cleanliness of our equipment. If you generally sweat a lot then it may be a good idea to bring a workout towel with you whilst you train. We also provide antibacterial hand wash in reception.

Do you supply hand towels for members to buy, rent or borrow?

Not at the moment no.

Do you have personal trainers?

Yes, we have a very experienced team of both male and female personal trainers within Phoenix Gym to help you get the most out of your workouts. They are all qualified and insured and you can view their profiles and contact them directly on our Personal Trainer page here. We have hand picked some of the best and most experienced personal trainers to become a part of the Phoenix team.

How much does Personal Training cost?

Each personal trainer specialises in different areas and have different levels of experience and qualifications to draw upon. Therefore each trainer may charge a slightly different rate and package their sessions differently accordingly. We recommend that you take a look at their profiles to see which trainer you believe would be best for you then contact them directly for their prices and availability.

What times of day can I book Personal Training?

You will need to contact the personal trainer you have in mind directly in order to find out their working hours as each trainer will have different availability.

Do any of your Personal Trainers provide home Personal Training?

A few of our personal trainers provide home personal training. You could ask reception which personal trainers provide this service at the time of reading this post. Just call 01603 613436 or contact us here.

What types of classes do you provide?

You can view our class timetable and a breakdown of each class here (with a video) and explanation for each class.

Are your classes FREE on all membership?

Yes, classes are included within your membership and T&C’s apply depending on which membership you choose.

Silver Members get 2 FREE classes per week.

Gold members get 3 free classes per week.

Platinum members get unlimited classes per month.

Can you do Classes on a “pay as you go” basis? 

Yes you can book a single or multiple day passes online on our classes page.

  • 1 Class: £5
  • 5 Classes £25.00
  • 10 Classes £50

If you pay for classes on a “pay as you go” basis at reception then please allow time to fill in a medical questionnaire if it’s your first visit.

New Member App for Class Booking

You can book your classes directly through your member app. You will have been sent a link to the member app on joining Phoenix Gym. If you want to get the app directly for pay as you go classes then you can get this from the classes page.

Membership

How long has Phoenix been open?

Phoenix Gym Norwich has been established since August 2013. Phoenix, like it’s members, has been growing from strength to strength winning multiple awards.

Is Phoenix a gym or a fitness club?

Phoenix Gym is both a gym and fitness club combined. As well as offering all the usual cardiovascular and weight training equipment you would normally find in a gym, Phoenix also provides a lot of HIIT, strength and conditioning equipment, unique boxing equipment as well as a purpose built functional training zone, offering a wide variety of exercise options to make your workouts more exciting and prevent boredom by no two workouts being the same. The Phoenix Classes are also a fantastic way to get a fun, gym based workout in a supportive group training environment.

What is the Phoenix culture and atmosphere like?

We believe that Phoenix Gym has one of the friendliest and most supportive training atmospheres in the UK. Everything we do is results focused for our members by not only providing the best training equipment and programme advice possible but also just as importantly an incredibly positive training atmosphere! Our motto “Raise your game” says it all! The Three Best Rated has ranked Phoenix Gym THE NO 1 BEST GYM IN NORWICH using a 50 point inspection process multiple times.

Do you have free parking at Phoenix?

Yes we have two free member car parks. You can choose from 14 spaces in car park one around the back of the gym within St Mary’s Works car park or another 14 spaces in car park 2 around the front of the gym. Gym members can park anywhere within the St Mary’s car park after 18:00 Monday to Friday and all day Saturdays and Sundays, providing over 100 spaces. There are also lot’s of free spaces directly outside the front and side of the gym both in the evenings after 18:00 and Sundays.

Once you join we will ask you to give us your car registration number and you are then free to park within our designated spaces during these times. NPE patrol theses spaces and there is a 3 hour time limit to ensure these spaces are used for gym use and by gym members only.

What are your opening hours?

Our opening hours are:

  • 05:30-22:00 Monday to Fridays.
  • 08:00-18:00 Saturdays
  • 09:00-18:00 Sundays
  • 08:00-20:00 Bank Holiday Mondays

When are there staff on shift to help me?

There is always at least one team member of staff on shift at all times. There are 2-3 team members on quite often as well as a team of personal trainers available within the club. There are never any unmanned hours where you will be left alone or the gym is unattended.

Do you have changing rooms?

Yes, we have changing facilities along with lockers and showers for both ladies and gents.

Do you have lockers?

Yes we provide lockers. All you need to bring is a padlock. If you do not have a padlock then one can be purchased from behind reception. We also provide bag racks within the gym for larger bags where you can keep an eye on them. We have CCTV through the gym also.

Can I have a trial session before joining?

Yes, you can apply for a free trial session here. T&C’s apply such as you must be new to Phoenix Gym or not visited the club for at least 12 months and live locally.

How can I join Phoenix?

You can either join online (except for couples memberships) by clicking on the “Join Now” button and following the instructions or you can pop into the club and one of our team will help you. Just bring your bank details with you.

If you are setting up a student or corporate membership then you will need to bring the relevant ID with you on your first visit to the club. Students and corporate rates give you a “No Joining Fee” discount plus discounts on the monthly plans available. .

Will someone be available to show me around?

There is always at least one team member on shift (usually two) so that we can give you a 1-2-1 tour of the club and spend some time getting to know you and answer questions. If you would like to make sure that there is someone available to greet you and show you around personally then Contact Us and request a tour.

How much is it to join Phoenix Gym?

There is a one off “Life Time” joining fee of £15 (except for Student’s and Corporates) and the monthly membership options are on the Memberships page here.

Your first payment will also include a % of your first months membership up until your first Direct Debit date. We collect DD’s 4 times per month so our system will work this out for you.

If you purchase an annual “up front” membership then this is paid for all in one go.

By doing this up front payment, you receive 2 months free plus don’t pay any joining fee, so this is our best value membership option!

Do I have to sign up to a contract?

No, we no longer offer contract memberships to new members to keep things simple and provide the freedom to join and leave as you wish, with just 30 days written notice for cancellations.

Can I pay up front?

Yes, you can purchase for a 12 month option up front but only pay for 10 (2 months free) plus no joining fee (saving £15). This is popular with people who do not want to set up a monthly DD and those that love a bargain.

Is there a joining fee?

Yes, there is a one off joining fee of £15. This does not have to be “re-paid” if you leave and then decide to rejoin like most other clubs. The joining fee covers administration fee’s and an optional free personal training when you first join.

Will I get an induction or an exercise programme?

Yes, you will receive a FREE 60 minute induction to show you all the main equipment relevant to your goals or you can choose to have a personalised programme set up for you. You must contact reception to book this after joining. Inductions are not compulsory but if you choose not to have an induction then you are agreeing to waive your induction training.

How do I book my FREE Programme/Induction?

You can book this through the club reception. If you join online then you can book this over the telephone for your first visit. Call 01603 613436. You can also contact us here.

Will I get a membership card?

When joining Phoenix Gym, you will be sent a link to download our member app. Inside the app is a “check in” feature to allow you to check in at the reception desk for club admission. If you do not have a smart phone then we will provide you with a key fob to allow you entry into the club thereafter.

How can I take advantage of the free parking?

All you need to do is give us your vehicle registration when you join the club and you will be able to use the free parking facilities for up to 2.5 hours per visit. This parking facility is strictly for gym usage only and not shopping trips or work. Any member found abusing this facility will first be warned and if continued have their membership revoked.

Do I need a bank account?

Our Direct Debit memberships require a valid UK bank account. If you prefer not to go through a bank account then you have the option to pay in advance for 12 months and also save money as a result.

What date does the Direct Debit come out?

We have 4 DD collection dates per month. You will initially make a manual payment up front to cover the joining fee (if applicable) and your first week or two of membership.

Your first DD will come out at the next available date for collection and then 4 weeks after that.

This information is provided both when you join and within your member app.

What is the minimum age I can join Phoenix Gym in Norwich?

The minimum age that you can join Phoenix Gym Norwich is 16 years of age.

Do you provide a Couples Membership?

Yes we provide a couples membership option for all our Silver, Gold and Platinum membership options. The couples membership has a discounted monthly membership price and well as a 50% reduced joining fee (£15 for both people.)

The couples membership is for “couples only” and not for friends and family. Because both memberships have to be set up simultaneously this membership option is only available in the club and not online.

There is one payment for this membership that comes out of the lead payers bank account.

Do you offer discounts for Students?

Yes we offer a discounts for students. Students do not have to pay a joining fee and the monthly membership is discounted, with no contracts and you can cancel at anytime.

A valid student ID will need to be shown at reception to receive this.

Do you offer corporate discounts?

Yes we offer two different types of corporate discounts for selected Phoenix Gym registered companies.

The first is the “Standard plan” where qualifying, registered company employees do not have to pay a joining fee and also receive discounts on the monthly and annual memberships.

A valid ID or proof of employment will need to be shown at reception to receive this.

We also provide the  “Bonus Plan” option, were companies can set up an account and pay a group membership for their employees, also at a discounted rate with no joining fee.

There are no contracts and members/employees can cancel anytime.

Click Here for or more informationCorporate Gym Membership.

What do I need to access the club as a new member?

When you join Phoenix Gym you will be sent a link to download our member app. Within the app is your unique barcode which you will scan at reception for admission to the club. If you do not have a smart phone then we will provide you with a key fob instead.

Will there be anyone to help me get started?

Yes, we always have one or two members of staff on shift daily to help you. When you first join you will offered a FREE programme/induction (usually within 5 days) to help you get started. This is not compulsory for experienced gym goers. Whatever your training goals are, we have a successful team of personal trainers to help to “Raise your Game!”

Will I get an induction or help with an exercise programme?

Yes, you will receive a FREE 60 minute session with one of our personal trainers to provide you with either an induction or help with design you personalised programme to get you started.

What happens if my barcode doesn’t work?

If your barcode doesn’t work for some reason then we can help you get this resolved at the reception desk.

What if I forget my padlock or my bag doesn’t fit into the locker?

We also provide bag racks within the gym for larger bags that do not fit within the lockers, or if you want to keep going into your bag in between training. You will need to make sure that your bag will be able to fit into the lockers for valuables. Like any business we do not recommend that you leave valuables unattended on the bag racks or on the changing room benches even though there is CCTV throughout the gym.

Will I have access to free WIFI whilst I’m within the club?

Yes, we provide super fast free wifi within Phoenix Gym.

Can I take a workout bag into the gym with me?

For health and safety reasons bags are not permitted within the gym floor. They must be either put within a locker or on the bag racks within the gym.

Will I get any help after my initial induction or programme?

Yes, after your initial induction/programme, our team of personal trainers are nearly always available to see how you are getting on and answer any questions that you have to help progress your exercise programme. If you would like more detailed help than trainers can provide during shift hours then all of our team provide 1-2-1 personal training out of their shift hours.

Can I freeze my membership?

Yes, you can freeze your membership for a minimum of 1 month at a time.

Do you have showers I can use?

Yes, we have showers that you can use so you can use them after your workouts.

Can I earn rewards for referrals?

We occasionally run referral reward competitions that you will see in reception.

Can I bring a friend to try Phoenix with me?

All our memberships come with free guest passes dependant on the membership option you choose. Silver provides one guest pass monthly, Gold provides two monthly and Platinum one every week. Just bring your guest along with you and reception will process the FREE day pass for your guest. You can bring the same person with you each time if you like, so this is not restricted to new people only.

How much notice do I have to give in order to cancel my membership?

All you need to do to cancel your membership with us is cancel your direct debit at your bank and send us an email or message just to kindly let us know.

If we do not receive a cancellation message from you then will will think that there is an issue with your bank account and will likely try to contact you to let you know if not.

If you choose to rejoin then you will want to rejoin at reception within the club so that we can waiver the joining fee for you.

 

If I am on an older contract membership then will it automatically roll over into another agreement?

At the end of a 12 month contract, your membership will then automatically go into a rolling one month DD membership but at the same discounted price as the contract price. This is a loyalty reward that we provide for our members so that you retain the discounted membership but without the 12 month agreement for as long as you remain a member. If you leave and then come back then this discounted rate will not be available.

If I leave do I need to repay the joining fee?

No, you will not have to pay for a second a joining fee if you decide to stop your membership for a period of time and then rejoin.

You will need to re-join within the club at reception so that we can check our records and waive the joining fee for you.

Will my membership fee’s ever go up?

If you join onto a 12 month contract option then your prices will never change whilst you are within that 12 month period. If you are on a monthly rolling DD then Phoenix Gym Norwich reserves the right to increase or decrease this price. If you are on a pay in advance membership then prices may change in the future on renewal.

Do you supply paper towel and or wet wipes within Phoenix?

Yes, unlike other gyms and fitness clubs, we supply paper towel and antibacterial spray/wipes to ensure proper cleanliness of our equipment. If you generally sweat a lot then it may be a good idea to bring a workout towel with you whilst you train. We also provide antibacterial hand wash in reception.

Do you supply hand towels for members to buy, rent or borrow?

Not at the moment no.

Do you have personal trainers?

Yes, we have a very experienced team of both male and female personal trainers within Phoenix Gym to help you get the most out of your workouts. They are all qualified and insured and you can view their profiles and contact them directly on our Personal Trainer page here. We have hand picked some of the best and most experienced personal trainers to become a part of the Phoenix team.

How much does Personal Training cost?

Each personal trainer specialises in different areas and have different levels of experience and qualifications to draw upon. Therefore each trainer may charge a slightly different rate and package their sessions differently accordingly. We recommend that you take a look at their profiles to see which trainer you believe would be best for you then contact them directly for their prices and availability.

What times of day can I book Personal Training?

You will need to contact the personal trainer you have in mind directly in order to find out their working hours as each trainer will have different availability.

Do any of your Personal Trainers provide home Personal Training?

A few of our personal trainers provide home personal training. You could ask reception which personal trainers provide this service at the time of reading this post. Just call 01603 613436 or contact us here.

What types of classes do you provide?

You can view our class timetable and a breakdown of each class here (with a video) and explanation for each class.

Are your classes FREE on all membership?

Yes, classes are included within your membership and T&C’s apply depending on which membership you choose.

Silver Members get 2 FREE classes per week.

Gold members get 3 free classes per week.

Platinum members get unlimited classes per month.

Can you do Classes on a “pay as you go” basis? 

Yes you can book a single or multiple day passes online on our classes page.

  • 1 Class: £5
  • 5 Classes £25.00
  • 10 Classes £50

If you pay for classes on a “pay as you go” basis at reception then please allow time to fill in a medical questionnaire if it’s your first visit.

New Member App for Class Booking

You can book your classes directly through your member app. You will have been sent a link to the member app on joining Phoenix Gym. If you want to get the app directly for pay as you go classes then you can get this from the classes page.

Your First Session

How long has Phoenix been open?

Phoenix Gym Norwich has been established since August 2013. Phoenix, like it’s members, has been growing from strength to strength winning multiple awards.

Is Phoenix a gym or a fitness club?

Phoenix Gym is both a gym and fitness club combined. As well as offering all the usual cardiovascular and weight training equipment you would normally find in a gym, Phoenix also provides a lot of HIIT, strength and conditioning equipment, unique boxing equipment as well as a purpose built functional training zone, offering a wide variety of exercise options to make your workouts more exciting and prevent boredom by no two workouts being the same. The Phoenix Classes are also a fantastic way to get a fun, gym based workout in a supportive group training environment.

What is the Phoenix culture and atmosphere like?

We believe that Phoenix Gym has one of the friendliest and most supportive training atmospheres in the UK. Everything we do is results focused for our members by not only providing the best training equipment and programme advice possible but also just as importantly an incredibly positive training atmosphere! Our motto “Raise your game” says it all! The Three Best Rated has ranked Phoenix Gym THE NO 1 BEST GYM IN NORWICH using a 50 point inspection process multiple times.

Do you have free parking at Phoenix?

Yes we have two free member car parks. You can choose from 14 spaces in car park one around the back of the gym within St Mary’s Works car park or another 14 spaces in car park 2 around the front of the gym. Gym members can park anywhere within the St Mary’s car park after 18:00 Monday to Friday and all day Saturdays and Sundays, providing over 100 spaces. There are also lot’s of free spaces directly outside the front and side of the gym both in the evenings after 18:00 and Sundays.

Once you join we will ask you to give us your car registration number and you are then free to park within our designated spaces during these times. NPE patrol theses spaces and there is a 3 hour time limit to ensure these spaces are used for gym use and by gym members only.

What are your opening hours?

Our opening hours are:

  • 05:30-22:00 Monday to Fridays.
  • 08:00-18:00 Saturdays
  • 09:00-18:00 Sundays
  • 08:00-20:00 Bank Holiday Mondays

When are there staff on shift to help me?

There is always at least one team member of staff on shift at all times. There are 2-3 team members on quite often as well as a team of personal trainers available within the club. There are never any unmanned hours where you will be left alone or the gym is unattended.

Do you have changing rooms?

Yes, we have changing facilities along with lockers and showers for both ladies and gents.

Do you have lockers?

Yes we provide lockers. All you need to bring is a padlock. If you do not have a padlock then one can be purchased from behind reception. We also provide bag racks within the gym for larger bags where you can keep an eye on them. We have CCTV through the gym also.

Can I have a trial session before joining?

Yes, you can apply for a free trial session here. T&C’s apply such as you must be new to Phoenix Gym or not visited the club for at least 12 months and live locally.

How can I join Phoenix?

You can either join online (except for couples memberships) by clicking on the “Join Now” button and following the instructions or you can pop into the club and one of our team will help you. Just bring your bank details with you.

If you are setting up a student or corporate membership then you will need to bring the relevant ID with you on your first visit to the club. Students and corporate rates give you a “No Joining Fee” discount plus discounts on the monthly plans available. .

Will someone be available to show me around?

There is always at least one team member on shift (usually two) so that we can give you a 1-2-1 tour of the club and spend some time getting to know you and answer questions. If you would like to make sure that there is someone available to greet you and show you around personally then Contact Us and request a tour.

How much is it to join Phoenix Gym?

There is a one off “Life Time” joining fee of £15 (except for Student’s and Corporates) and the monthly membership options are on the Memberships page here.

Your first payment will also include a % of your first months membership up until your first Direct Debit date. We collect DD’s 4 times per month so our system will work this out for you.

If you purchase an annual “up front” membership then this is paid for all in one go.

By doing this up front payment, you receive 2 months free plus don’t pay any joining fee, so this is our best value membership option!

Do I have to sign up to a contract?

No, we no longer offer contract memberships to new members to keep things simple and provide the freedom to join and leave as you wish, with just 30 days written notice for cancellations.

Can I pay up front?

Yes, you can purchase for a 12 month option up front but only pay for 10 (2 months free) plus no joining fee (saving £15). This is popular with people who do not want to set up a monthly DD and those that love a bargain.

Is there a joining fee?

Yes, there is a one off joining fee of £15. This does not have to be “re-paid” if you leave and then decide to rejoin like most other clubs. The joining fee covers administration fee’s and an optional free personal training when you first join.

Will I get an induction or an exercise programme?

Yes, you will receive a FREE 60 minute induction to show you all the main equipment relevant to your goals or you can choose to have a personalised programme set up for you. You must contact reception to book this after joining. Inductions are not compulsory but if you choose not to have an induction then you are agreeing to waive your induction training.

How do I book my FREE Programme/Induction?

You can book this through the club reception. If you join online then you can book this over the telephone for your first visit. Call 01603 613436. You can also contact us here.

Will I get a membership card?

When joining Phoenix Gym, you will be sent a link to download our member app. Inside the app is a “check in” feature to allow you to check in at the reception desk for club admission. If you do not have a smart phone then we will provide you with a key fob to allow you entry into the club thereafter.

How can I take advantage of the free parking?

All you need to do is give us your vehicle registration when you join the club and you will be able to use the free parking facilities for up to 2.5 hours per visit. This parking facility is strictly for gym usage only and not shopping trips or work. Any member found abusing this facility will first be warned and if continued have their membership revoked.

Do I need a bank account?

Our Direct Debit memberships require a valid UK bank account. If you prefer not to go through a bank account then you have the option to pay in advance for 12 months and also save money as a result.

What date does the Direct Debit come out?

We have 4 DD collection dates per month. You will initially make a manual payment up front to cover the joining fee (if applicable) and your first week or two of membership.

Your first DD will come out at the next available date for collection and then 4 weeks after that.

This information is provided both when you join and within your member app.

What is the minimum age I can join Phoenix Gym in Norwich?

The minimum age that you can join Phoenix Gym Norwich is 16 years of age.

Do you provide a Couples Membership?

Yes we provide a couples membership option for all our Silver, Gold and Platinum membership options. The couples membership has a discounted monthly membership price and well as a 50% reduced joining fee (£15 for both people.)

The couples membership is for “couples only” and not for friends and family. Because both memberships have to be set up simultaneously this membership option is only available in the club and not online.

There is one payment for this membership that comes out of the lead payers bank account.

Do you offer discounts for Students?

Yes we offer a discounts for students. Students do not have to pay a joining fee and the monthly membership is discounted, with no contracts and you can cancel at anytime.

A valid student ID will need to be shown at reception to receive this.

Do you offer corporate discounts?

Yes we offer two different types of corporate discounts for selected Phoenix Gym registered companies.

The first is the “Standard plan” where qualifying, registered company employees do not have to pay a joining fee and also receive discounts on the monthly and annual memberships.

A valid ID or proof of employment will need to be shown at reception to receive this.

We also provide the  “Bonus Plan” option, were companies can set up an account and pay a group membership for their employees, also at a discounted rate with no joining fee.

There are no contracts and members/employees can cancel anytime.

Click Here for or more informationCorporate Gym Membership.

What do I need to access the club as a new member?

When you join Phoenix Gym you will be sent a link to download our member app. Within the app is your unique barcode which you will scan at reception for admission to the club. If you do not have a smart phone then we will provide you with a key fob instead.

Will there be anyone to help me get started?

Yes, we always have one or two members of staff on shift daily to help you. When you first join you will offered a FREE programme/induction (usually within 5 days) to help you get started. This is not compulsory for experienced gym goers. Whatever your training goals are, we have a successful team of personal trainers to help to “Raise your Game!”

Will I get an induction or help with an exercise programme?

Yes, you will receive a FREE 60 minute session with one of our personal trainers to provide you with either an induction or help with design you personalised programme to get you started.

What happens if my barcode doesn’t work?

If your barcode doesn’t work for some reason then we can help you get this resolved at the reception desk.

What if I forget my padlock or my bag doesn’t fit into the locker?

We also provide bag racks within the gym for larger bags that do not fit within the lockers, or if you want to keep going into your bag in between training. You will need to make sure that your bag will be able to fit into the lockers for valuables. Like any business we do not recommend that you leave valuables unattended on the bag racks or on the changing room benches even though there is CCTV throughout the gym.

Will I have access to free WIFI whilst I’m within the club?

Yes, we provide super fast free wifi within Phoenix Gym.

Can I take a workout bag into the gym with me?

For health and safety reasons bags are not permitted within the gym floor. They must be either put within a locker or on the bag racks within the gym.

Will I get any help after my initial induction or programme?

Yes, after your initial induction/programme, our team of personal trainers are nearly always available to see how you are getting on and answer any questions that you have to help progress your exercise programme. If you would like more detailed help than trainers can provide during shift hours then all of our team provide 1-2-1 personal training out of their shift hours.

Can I freeze my membership?

Yes, you can freeze your membership for a minimum of 1 month at a time.

Do you have showers I can use?

Yes, we have showers that you can use so you can use them after your workouts.

Can I earn rewards for referrals?

We occasionally run referral reward competitions that you will see in reception.

Can I bring a friend to try Phoenix with me?

All our memberships come with free guest passes dependant on the membership option you choose. Silver provides one guest pass monthly, Gold provides two monthly and Platinum one every week. Just bring your guest along with you and reception will process the FREE day pass for your guest. You can bring the same person with you each time if you like, so this is not restricted to new people only.

How much notice do I have to give in order to cancel my membership?

All you need to do to cancel your membership with us is cancel your direct debit at your bank and send us an email or message just to kindly let us know.

If we do not receive a cancellation message from you then will will think that there is an issue with your bank account and will likely try to contact you to let you know if not.

If you choose to rejoin then you will want to rejoin at reception within the club so that we can waiver the joining fee for you.

 

If I am on an older contract membership then will it automatically roll over into another agreement?

At the end of a 12 month contract, your membership will then automatically go into a rolling one month DD membership but at the same discounted price as the contract price. This is a loyalty reward that we provide for our members so that you retain the discounted membership but without the 12 month agreement for as long as you remain a member. If you leave and then come back then this discounted rate will not be available.

If I leave do I need to repay the joining fee?

No, you will not have to pay for a second a joining fee if you decide to stop your membership for a period of time and then rejoin.

You will need to re-join within the club at reception so that we can check our records and waive the joining fee for you.

Will my membership fee’s ever go up?

If you join onto a 12 month contract option then your prices will never change whilst you are within that 12 month period. If you are on a monthly rolling DD then Phoenix Gym Norwich reserves the right to increase or decrease this price. If you are on a pay in advance membership then prices may change in the future on renewal.

Do you supply paper towel and or wet wipes within Phoenix?

Yes, unlike other gyms and fitness clubs, we supply paper towel and antibacterial spray/wipes to ensure proper cleanliness of our equipment. If you generally sweat a lot then it may be a good idea to bring a workout towel with you whilst you train. We also provide antibacterial hand wash in reception.

Do you supply hand towels for members to buy, rent or borrow?

Not at the moment no.

Do you have personal trainers?

Yes, we have a very experienced team of both male and female personal trainers within Phoenix Gym to help you get the most out of your workouts. They are all qualified and insured and you can view their profiles and contact them directly on our Personal Trainer page here. We have hand picked some of the best and most experienced personal trainers to become a part of the Phoenix team.

How much does Personal Training cost?

Each personal trainer specialises in different areas and have different levels of experience and qualifications to draw upon. Therefore each trainer may charge a slightly different rate and package their sessions differently accordingly. We recommend that you take a look at their profiles to see which trainer you believe would be best for you then contact them directly for their prices and availability.

What times of day can I book Personal Training?

You will need to contact the personal trainer you have in mind directly in order to find out their working hours as each trainer will have different availability.

Do any of your Personal Trainers provide home Personal Training?

A few of our personal trainers provide home personal training. You could ask reception which personal trainers provide this service at the time of reading this post. Just call 01603 613436 or contact us here.

What types of classes do you provide?

You can view our class timetable and a breakdown of each class here (with a video) and explanation for each class.

Are your classes FREE on all membership?

Yes, classes are included within your membership and T&C’s apply depending on which membership you choose.

Silver Members get 2 FREE classes per week.

Gold members get 3 free classes per week.

Platinum members get unlimited classes per month.

Can you do Classes on a “pay as you go” basis? 

Yes you can book a single or multiple day passes online on our classes page.

  • 1 Class: £5
  • 5 Classes £25.00
  • 10 Classes £50

If you pay for classes on a “pay as you go” basis at reception then please allow time to fill in a medical questionnaire if it’s your first visit.

New Member App for Class Booking

You can book your classes directly through your member app. You will have been sent a link to the member app on joining Phoenix Gym. If you want to get the app directly for pay as you go classes then you can get this from the classes page.

Personal Training

How long has Phoenix been open?

Phoenix Gym Norwich has been established since August 2013. Phoenix, like it’s members, has been growing from strength to strength winning multiple awards.

Is Phoenix a gym or a fitness club?

Phoenix Gym is both a gym and fitness club combined. As well as offering all the usual cardiovascular and weight training equipment you would normally find in a gym, Phoenix also provides a lot of HIIT, strength and conditioning equipment, unique boxing equipment as well as a purpose built functional training zone, offering a wide variety of exercise options to make your workouts more exciting and prevent boredom by no two workouts being the same. The Phoenix Classes are also a fantastic way to get a fun, gym based workout in a supportive group training environment.

What is the Phoenix culture and atmosphere like?

We believe that Phoenix Gym has one of the friendliest and most supportive training atmospheres in the UK. Everything we do is results focused for our members by not only providing the best training equipment and programme advice possible but also just as importantly an incredibly positive training atmosphere! Our motto “Raise your game” says it all! The Three Best Rated has ranked Phoenix Gym THE NO 1 BEST GYM IN NORWICH using a 50 point inspection process multiple times.

Do you have free parking at Phoenix?

Yes we have two free member car parks. You can choose from 14 spaces in car park one around the back of the gym within St Mary’s Works car park or another 14 spaces in car park 2 around the front of the gym. Gym members can park anywhere within the St Mary’s car park after 18:00 Monday to Friday and all day Saturdays and Sundays, providing over 100 spaces. There are also lot’s of free spaces directly outside the front and side of the gym both in the evenings after 18:00 and Sundays.

Once you join we will ask you to give us your car registration number and you are then free to park within our designated spaces during these times. NPE patrol theses spaces and there is a 3 hour time limit to ensure these spaces are used for gym use and by gym members only.

What are your opening hours?

Our opening hours are:

  • 05:30-22:00 Monday to Fridays.
  • 08:00-18:00 Saturdays
  • 09:00-18:00 Sundays
  • 08:00-20:00 Bank Holiday Mondays

When are there staff on shift to help me?

There is always at least one team member of staff on shift at all times. There are 2-3 team members on quite often as well as a team of personal trainers available within the club. There are never any unmanned hours where you will be left alone or the gym is unattended.

Do you have changing rooms?

Yes, we have changing facilities along with lockers and showers for both ladies and gents.

Do you have lockers?

Yes we provide lockers. All you need to bring is a padlock. If you do not have a padlock then one can be purchased from behind reception. We also provide bag racks within the gym for larger bags where you can keep an eye on them. We have CCTV through the gym also.

Can I have a trial session before joining?

Yes, you can apply for a free trial session here. T&C’s apply such as you must be new to Phoenix Gym or not visited the club for at least 12 months and live locally.

How can I join Phoenix?

You can either join online (except for couples memberships) by clicking on the “Join Now” button and following the instructions or you can pop into the club and one of our team will help you. Just bring your bank details with you.

If you are setting up a student or corporate membership then you will need to bring the relevant ID with you on your first visit to the club. Students and corporate rates give you a “No Joining Fee” discount plus discounts on the monthly plans available. .

Will someone be available to show me around?

There is always at least one team member on shift (usually two) so that we can give you a 1-2-1 tour of the club and spend some time getting to know you and answer questions. If you would like to make sure that there is someone available to greet you and show you around personally then Contact Us and request a tour.

How much is it to join Phoenix Gym?

There is a one off “Life Time” joining fee of £15 (except for Student’s and Corporates) and the monthly membership options are on the Memberships page here.

Your first payment will also include a % of your first months membership up until your first Direct Debit date. We collect DD’s 4 times per month so our system will work this out for you.

If you purchase an annual “up front” membership then this is paid for all in one go.

By doing this up front payment, you receive 2 months free plus don’t pay any joining fee, so this is our best value membership option!

Do I have to sign up to a contract?

No, we no longer offer contract memberships to new members to keep things simple and provide the freedom to join and leave as you wish, with just 30 days written notice for cancellations.

Can I pay up front?

Yes, you can purchase for a 12 month option up front but only pay for 10 (2 months free) plus no joining fee (saving £15). This is popular with people who do not want to set up a monthly DD and those that love a bargain.

Is there a joining fee?

Yes, there is a one off joining fee of £15. This does not have to be “re-paid” if you leave and then decide to rejoin like most other clubs. The joining fee covers administration fee’s and an optional free personal training when you first join.

Will I get an induction or an exercise programme?

Yes, you will receive a FREE 60 minute induction to show you all the main equipment relevant to your goals or you can choose to have a personalised programme set up for you. You must contact reception to book this after joining. Inductions are not compulsory but if you choose not to have an induction then you are agreeing to waive your induction training.

How do I book my FREE Programme/Induction?

You can book this through the club reception. If you join online then you can book this over the telephone for your first visit. Call 01603 613436. You can also contact us here.

Will I get a membership card?

When joining Phoenix Gym, you will be sent a link to download our member app. Inside the app is a “check in” feature to allow you to check in at the reception desk for club admission. If you do not have a smart phone then we will provide you with a key fob to allow you entry into the club thereafter.

How can I take advantage of the free parking?

All you need to do is give us your vehicle registration when you join the club and you will be able to use the free parking facilities for up to 2.5 hours per visit. This parking facility is strictly for gym usage only and not shopping trips or work. Any member found abusing this facility will first be warned and if continued have their membership revoked.

Do I need a bank account?

Our Direct Debit memberships require a valid UK bank account. If you prefer not to go through a bank account then you have the option to pay in advance for 12 months and also save money as a result.

What date does the Direct Debit come out?

We have 4 DD collection dates per month. You will initially make a manual payment up front to cover the joining fee (if applicable) and your first week or two of membership.

Your first DD will come out at the next available date for collection and then 4 weeks after that.

This information is provided both when you join and within your member app.

What is the minimum age I can join Phoenix Gym in Norwich?

The minimum age that you can join Phoenix Gym Norwich is 16 years of age.

Do you provide a Couples Membership?

Yes we provide a couples membership option for all our Silver, Gold and Platinum membership options. The couples membership has a discounted monthly membership price and well as a 50% reduced joining fee (£15 for both people.)

The couples membership is for “couples only” and not for friends and family. Because both memberships have to be set up simultaneously this membership option is only available in the club and not online.

There is one payment for this membership that comes out of the lead payers bank account.

Do you offer discounts for Students?

Yes we offer a discounts for students. Students do not have to pay a joining fee and the monthly membership is discounted, with no contracts and you can cancel at anytime.

A valid student ID will need to be shown at reception to receive this.

Do you offer corporate discounts?

Yes we offer two different types of corporate discounts for selected Phoenix Gym registered companies.

The first is the “Standard plan” where qualifying, registered company employees do not have to pay a joining fee and also receive discounts on the monthly and annual memberships.

A valid ID or proof of employment will need to be shown at reception to receive this.

We also provide the  “Bonus Plan” option, were companies can set up an account and pay a group membership for their employees, also at a discounted rate with no joining fee.

There are no contracts and members/employees can cancel anytime.

Click Here for or more informationCorporate Gym Membership.

What do I need to access the club as a new member?

When you join Phoenix Gym you will be sent a link to download our member app. Within the app is your unique barcode which you will scan at reception for admission to the club. If you do not have a smart phone then we will provide you with a key fob instead.

Will there be anyone to help me get started?

Yes, we always have one or two members of staff on shift daily to help you. When you first join you will offered a FREE programme/induction (usually within 5 days) to help you get started. This is not compulsory for experienced gym goers. Whatever your training goals are, we have a successful team of personal trainers to help to “Raise your Game!”

Will I get an induction or help with an exercise programme?

Yes, you will receive a FREE 60 minute session with one of our personal trainers to provide you with either an induction or help with design you personalised programme to get you started.

What happens if my barcode doesn’t work?

If your barcode doesn’t work for some reason then we can help you get this resolved at the reception desk.

What if I forget my padlock or my bag doesn’t fit into the locker?

We also provide bag racks within the gym for larger bags that do not fit within the lockers, or if you want to keep going into your bag in between training. You will need to make sure that your bag will be able to fit into the lockers for valuables. Like any business we do not recommend that you leave valuables unattended on the bag racks or on the changing room benches even though there is CCTV throughout the gym.

Will I have access to free WIFI whilst I’m within the club?

Yes, we provide super fast free wifi within Phoenix Gym.

Can I take a workout bag into the gym with me?

For health and safety reasons bags are not permitted within the gym floor. They must be either put within a locker or on the bag racks within the gym.

Will I get any help after my initial induction or programme?

Yes, after your initial induction/programme, our team of personal trainers are nearly always available to see how you are getting on and answer any questions that you have to help progress your exercise programme. If you would like more detailed help than trainers can provide during shift hours then all of our team provide 1-2-1 personal training out of their shift hours.

Can I freeze my membership?

Yes, you can freeze your membership for a minimum of 1 month at a time.

Do you have showers I can use?

Yes, we have showers that you can use so you can use them after your workouts.

Can I earn rewards for referrals?

We occasionally run referral reward competitions that you will see in reception.

Can I bring a friend to try Phoenix with me?

All our memberships come with free guest passes dependant on the membership option you choose. Silver provides one guest pass monthly, Gold provides two monthly and Platinum one every week. Just bring your guest along with you and reception will process the FREE day pass for your guest. You can bring the same person with you each time if you like, so this is not restricted to new people only.

How much notice do I have to give in order to cancel my membership?

All you need to do to cancel your membership with us is cancel your direct debit at your bank and send us an email or message just to kindly let us know.

If we do not receive a cancellation message from you then will will think that there is an issue with your bank account and will likely try to contact you to let you know if not.

If you choose to rejoin then you will want to rejoin at reception within the club so that we can waiver the joining fee for you.

 

If I am on an older contract membership then will it automatically roll over into another agreement?

At the end of a 12 month contract, your membership will then automatically go into a rolling one month DD membership but at the same discounted price as the contract price. This is a loyalty reward that we provide for our members so that you retain the discounted membership but without the 12 month agreement for as long as you remain a member. If you leave and then come back then this discounted rate will not be available.

If I leave do I need to repay the joining fee?

No, you will not have to pay for a second a joining fee if you decide to stop your membership for a period of time and then rejoin.

You will need to re-join within the club at reception so that we can check our records and waive the joining fee for you.

Will my membership fee’s ever go up?

If you join onto a 12 month contract option then your prices will never change whilst you are within that 12 month period. If you are on a monthly rolling DD then Phoenix Gym Norwich reserves the right to increase or decrease this price. If you are on a pay in advance membership then prices may change in the future on renewal.

Do you supply paper towel and or wet wipes within Phoenix?

Yes, unlike other gyms and fitness clubs, we supply paper towel and antibacterial spray/wipes to ensure proper cleanliness of our equipment. If you generally sweat a lot then it may be a good idea to bring a workout towel with you whilst you train. We also provide antibacterial hand wash in reception.

Do you supply hand towels for members to buy, rent or borrow?

Not at the moment no.

Do you have personal trainers?

Yes, we have a very experienced team of both male and female personal trainers within Phoenix Gym to help you get the most out of your workouts. They are all qualified and insured and you can view their profiles and contact them directly on our Personal Trainer page here. We have hand picked some of the best and most experienced personal trainers to become a part of the Phoenix team.

How much does Personal Training cost?

Each personal trainer specialises in different areas and have different levels of experience and qualifications to draw upon. Therefore each trainer may charge a slightly different rate and package their sessions differently accordingly. We recommend that you take a look at their profiles to see which trainer you believe would be best for you then contact them directly for their prices and availability.

What times of day can I book Personal Training?

You will need to contact the personal trainer you have in mind directly in order to find out their working hours as each trainer will have different availability.

Do any of your Personal Trainers provide home Personal Training?

A few of our personal trainers provide home personal training. You could ask reception which personal trainers provide this service at the time of reading this post. Just call 01603 613436 or contact us here.

What types of classes do you provide?

You can view our class timetable and a breakdown of each class here (with a video) and explanation for each class.

Are your classes FREE on all membership?

Yes, classes are included within your membership and T&C’s apply depending on which membership you choose.

Silver Members get 2 FREE classes per week.

Gold members get 3 free classes per week.

Platinum members get unlimited classes per month.

Can you do Classes on a “pay as you go” basis? 

Yes you can book a single or multiple day passes online on our classes page.

  • 1 Class: £5
  • 5 Classes £25.00
  • 10 Classes £50

If you pay for classes on a “pay as you go” basis at reception then please allow time to fill in a medical questionnaire if it’s your first visit.

New Member App for Class Booking

You can book your classes directly through your member app. You will have been sent a link to the member app on joining Phoenix Gym. If you want to get the app directly for pay as you go classes then you can get this from the classes page.

Classes

How long has Phoenix been open?

Phoenix Gym Norwich has been established since August 2013. Phoenix, like it’s members, has been growing from strength to strength winning multiple awards.

Is Phoenix a gym or a fitness club?

Phoenix Gym is both a gym and fitness club combined. As well as offering all the usual cardiovascular and weight training equipment you would normally find in a gym, Phoenix also provides a lot of HIIT, strength and conditioning equipment, unique boxing equipment as well as a purpose built functional training zone, offering a wide variety of exercise options to make your workouts more exciting and prevent boredom by no two workouts being the same. The Phoenix Classes are also a fantastic way to get a fun, gym based workout in a supportive group training environment.

What is the Phoenix culture and atmosphere like?

We believe that Phoenix Gym has one of the friendliest and most supportive training atmospheres in the UK. Everything we do is results focused for our members by not only providing the best training equipment and programme advice possible but also just as importantly an incredibly positive training atmosphere! Our motto “Raise your game” says it all! The Three Best Rated has ranked Phoenix Gym THE NO 1 BEST GYM IN NORWICH using a 50 point inspection process multiple times.

Do you have free parking at Phoenix?

Yes we have two free member car parks. You can choose from 14 spaces in car park one around the back of the gym within St Mary’s Works car park or another 14 spaces in car park 2 around the front of the gym. Gym members can park anywhere within the St Mary’s car park after 18:00 Monday to Friday and all day Saturdays and Sundays, providing over 100 spaces. There are also lot’s of free spaces directly outside the front and side of the gym both in the evenings after 18:00 and Sundays.

Once you join we will ask you to give us your car registration number and you are then free to park within our designated spaces during these times. NPE patrol theses spaces and there is a 3 hour time limit to ensure these spaces are used for gym use and by gym members only.

What are your opening hours?

Our opening hours are:

  • 05:30-22:00 Monday to Fridays.
  • 08:00-18:00 Saturdays
  • 09:00-18:00 Sundays
  • 08:00-20:00 Bank Holiday Mondays

When are there staff on shift to help me?

There is always at least one team member of staff on shift at all times. There are 2-3 team members on quite often as well as a team of personal trainers available within the club. There are never any unmanned hours where you will be left alone or the gym is unattended.

Do you have changing rooms?

Yes, we have changing facilities along with lockers and showers for both ladies and gents.

Do you have lockers?

Yes we provide lockers. All you need to bring is a padlock. If you do not have a padlock then one can be purchased from behind reception. We also provide bag racks within the gym for larger bags where you can keep an eye on them. We have CCTV through the gym also.

Can I have a trial session before joining?

Yes, you can apply for a free trial session here. T&C’s apply such as you must be new to Phoenix Gym or not visited the club for at least 12 months and live locally.

How can I join Phoenix?

You can either join online (except for couples memberships) by clicking on the “Join Now” button and following the instructions or you can pop into the club and one of our team will help you. Just bring your bank details with you.

If you are setting up a student or corporate membership then you will need to bring the relevant ID with you on your first visit to the club. Students and corporate rates give you a “No Joining Fee” discount plus discounts on the monthly plans available. .

Will someone be available to show me around?

There is always at least one team member on shift (usually two) so that we can give you a 1-2-1 tour of the club and spend some time getting to know you and answer questions. If you would like to make sure that there is someone available to greet you and show you around personally then Contact Us and request a tour.

How much is it to join Phoenix Gym?

There is a one off “Life Time” joining fee of £15 (except for Student’s and Corporates) and the monthly membership options are on the Memberships page here.

Your first payment will also include a % of your first months membership up until your first Direct Debit date. We collect DD’s 4 times per month so our system will work this out for you.

If you purchase an annual “up front” membership then this is paid for all in one go.

By doing this up front payment, you receive 2 months free plus don’t pay any joining fee, so this is our best value membership option!

Do I have to sign up to a contract?

No, we no longer offer contract memberships to new members to keep things simple and provide the freedom to join and leave as you wish, with just 30 days written notice for cancellations.

Can I pay up front?

Yes, you can purchase for a 12 month option up front but only pay for 10 (2 months free) plus no joining fee (saving £15). This is popular with people who do not want to set up a monthly DD and those that love a bargain.

Is there a joining fee?

Yes, there is a one off joining fee of £15. This does not have to be “re-paid” if you leave and then decide to rejoin like most other clubs. The joining fee covers administration fee’s and an optional free personal training when you first join.

Will I get an induction or an exercise programme?

Yes, you will receive a FREE 60 minute induction to show you all the main equipment relevant to your goals or you can choose to have a personalised programme set up for you. You must contact reception to book this after joining. Inductions are not compulsory but if you choose not to have an induction then you are agreeing to waive your induction training.

How do I book my FREE Programme/Induction?

You can book this through the club reception. If you join online then you can book this over the telephone for your first visit. Call 01603 613436. You can also contact us here.

Will I get a membership card?

When joining Phoenix Gym, you will be sent a link to download our member app. Inside the app is a “check in” feature to allow you to check in at the reception desk for club admission. If you do not have a smart phone then we will provide you with a key fob to allow you entry into the club thereafter.

How can I take advantage of the free parking?

All you need to do is give us your vehicle registration when you join the club and you will be able to use the free parking facilities for up to 2.5 hours per visit. This parking facility is strictly for gym usage only and not shopping trips or work. Any member found abusing this facility will first be warned and if continued have their membership revoked.

Do I need a bank account?

Our Direct Debit memberships require a valid UK bank account. If you prefer not to go through a bank account then you have the option to pay in advance for 12 months and also save money as a result.

What date does the Direct Debit come out?

We have 4 DD collection dates per month. You will initially make a manual payment up front to cover the joining fee (if applicable) and your first week or two of membership.

Your first DD will come out at the next available date for collection and then 4 weeks after that.

This information is provided both when you join and within your member app.

What is the minimum age I can join Phoenix Gym in Norwich?

The minimum age that you can join Phoenix Gym Norwich is 16 years of age.

Do you provide a Couples Membership?

Yes we provide a couples membership option for all our Silver, Gold and Platinum membership options. The couples membership has a discounted monthly membership price and well as a 50% reduced joining fee (£15 for both people.)

The couples membership is for “couples only” and not for friends and family. Because both memberships have to be set up simultaneously this membership option is only available in the club and not online.

There is one payment for this membership that comes out of the lead payers bank account.

Do you offer discounts for Students?

Yes we offer a discounts for students. Students do not have to pay a joining fee and the monthly membership is discounted, with no contracts and you can cancel at anytime.

A valid student ID will need to be shown at reception to receive this.

Do you offer corporate discounts?

Yes we offer two different types of corporate discounts for selected Phoenix Gym registered companies.

The first is the “Standard plan” where qualifying, registered company employees do not have to pay a joining fee and also receive discounts on the monthly and annual memberships.

A valid ID or proof of employment will need to be shown at reception to receive this.

We also provide the  “Bonus Plan” option, were companies can set up an account and pay a group membership for their employees, also at a discounted rate with no joining fee.

There are no contracts and members/employees can cancel anytime.

Click Here for or more informationCorporate Gym Membership.

What do I need to access the club as a new member?

When you join Phoenix Gym you will be sent a link to download our member app. Within the app is your unique barcode which you will scan at reception for admission to the club. If you do not have a smart phone then we will provide you with a key fob instead.

Will there be anyone to help me get started?

Yes, we always have one or two members of staff on shift daily to help you. When you first join you will offered a FREE programme/induction (usually within 5 days) to help you get started. This is not compulsory for experienced gym goers. Whatever your training goals are, we have a successful team of personal trainers to help to “Raise your Game!”

Will I get an induction or help with an exercise programme?

Yes, you will receive a FREE 60 minute session with one of our personal trainers to provide you with either an induction or help with design you personalised programme to get you started.

What happens if my barcode doesn’t work?

If your barcode doesn’t work for some reason then we can help you get this resolved at the reception desk.

What if I forget my padlock or my bag doesn’t fit into the locker?

We also provide bag racks within the gym for larger bags that do not fit within the lockers, or if you want to keep going into your bag in between training. You will need to make sure that your bag will be able to fit into the lockers for valuables. Like any business we do not recommend that you leave valuables unattended on the bag racks or on the changing room benches even though there is CCTV throughout the gym.

Will I have access to free WIFI whilst I’m within the club?

Yes, we provide super fast free wifi within Phoenix Gym.

Can I take a workout bag into the gym with me?

For health and safety reasons bags are not permitted within the gym floor. They must be either put within a locker or on the bag racks within the gym.

Will I get any help after my initial induction or programme?

Yes, after your initial induction/programme, our team of personal trainers are nearly always available to see how you are getting on and answer any questions that you have to help progress your exercise programme. If you would like more detailed help than trainers can provide during shift hours then all of our team provide 1-2-1 personal training out of their shift hours.

Can I freeze my membership?

Yes, you can freeze your membership for a minimum of 1 month at a time.

Do you have showers I can use?

Yes, we have showers that you can use so you can use them after your workouts.

Can I earn rewards for referrals?

We occasionally run referral reward competitions that you will see in reception.

Can I bring a friend to try Phoenix with me?

All our memberships come with free guest passes dependant on the membership option you choose. Silver provides one guest pass monthly, Gold provides two monthly and Platinum one every week. Just bring your guest along with you and reception will process the FREE day pass for your guest. You can bring the same person with you each time if you like, so this is not restricted to new people only.

How much notice do I have to give in order to cancel my membership?

All you need to do to cancel your membership with us is cancel your direct debit at your bank and send us an email or message just to kindly let us know.

If we do not receive a cancellation message from you then will will think that there is an issue with your bank account and will likely try to contact you to let you know if not.

If you choose to rejoin then you will want to rejoin at reception within the club so that we can waiver the joining fee for you.

 

If I am on an older contract membership then will it automatically roll over into another agreement?

At the end of a 12 month contract, your membership will then automatically go into a rolling one month DD membership but at the same discounted price as the contract price. This is a loyalty reward that we provide for our members so that you retain the discounted membership but without the 12 month agreement for as long as you remain a member. If you leave and then come back then this discounted rate will not be available.

If I leave do I need to repay the joining fee?

No, you will not have to pay for a second a joining fee if you decide to stop your membership for a period of time and then rejoin.

You will need to re-join within the club at reception so that we can check our records and waive the joining fee for you.

Will my membership fee’s ever go up?

If you join onto a 12 month contract option then your prices will never change whilst you are within that 12 month period. If you are on a monthly rolling DD then Phoenix Gym Norwich reserves the right to increase or decrease this price. If you are on a pay in advance membership then prices may change in the future on renewal.

Do you supply paper towel and or wet wipes within Phoenix?

Yes, unlike other gyms and fitness clubs, we supply paper towel and antibacterial spray/wipes to ensure proper cleanliness of our equipment. If you generally sweat a lot then it may be a good idea to bring a workout towel with you whilst you train. We also provide antibacterial hand wash in reception.

Do you supply hand towels for members to buy, rent or borrow?

Not at the moment no.

Do you have personal trainers?

Yes, we have a very experienced team of both male and female personal trainers within Phoenix Gym to help you get the most out of your workouts. They are all qualified and insured and you can view their profiles and contact them directly on our Personal Trainer page here. We have hand picked some of the best and most experienced personal trainers to become a part of the Phoenix team.

How much does Personal Training cost?

Each personal trainer specialises in different areas and have different levels of experience and qualifications to draw upon. Therefore each trainer may charge a slightly different rate and package their sessions differently accordingly. We recommend that you take a look at their profiles to see which trainer you believe would be best for you then contact them directly for their prices and availability.

What times of day can I book Personal Training?

You will need to contact the personal trainer you have in mind directly in order to find out their working hours as each trainer will have different availability.

Do any of your Personal Trainers provide home Personal Training?

A few of our personal trainers provide home personal training. You could ask reception which personal trainers provide this service at the time of reading this post. Just call 01603 613436 or contact us here.

What types of classes do you provide?

You can view our class timetable and a breakdown of each class here (with a video) and explanation for each class.

Are your classes FREE on all membership?

Yes, classes are included within your membership and T&C’s apply depending on which membership you choose.

Silver Members get 2 FREE classes per week.

Gold members get 3 free classes per week.

Platinum members get unlimited classes per month.

Can you do Classes on a “pay as you go” basis? 

Yes you can book a single or multiple day passes online on our classes page.

  • 1 Class: £5
  • 5 Classes £25.00
  • 10 Classes £50

If you pay for classes on a “pay as you go” basis at reception then please allow time to fill in a medical questionnaire if it’s your first visit.

New Member App for Class Booking

You can book your classes directly through your member app. You will have been sent a link to the member app on joining Phoenix Gym. If you want to get the app directly for pay as you go classes then you can get this from the classes page.