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Phoenix Gym Helpful Questions & Answers

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Search above, or browse through the questions below to find answers to your questions.

General

Do you have changing rooms?

Yes, we have changing facilities along with lockers and showers for both ladies and gents.

The toilets are also within the changing facilities.

The ladies changing room has private changing cubicles for extra privacy.

Do you have free parking at Phoenix Gym in Norwich?

Yes we have two free member car parks, which is strictly for gym use only with a maximum of 2 hours.

Car Park 1: Is down the end of St Martin’s Lane, just off Oak st. This is the first left after you turn into Oak St. Just look out for the Phoenix Private Parking Signs. (Please do not park in the site management space)

Car Park 2: Is around the back of the gym within the St Mary’s Works car park. You can park in any of the spaces against the metal railing that backs onto Car Park 1. (Look for the Phoenix Gym Signs)

Note: Parking is free on Oak Street directly outside the gym before 8am and after 18:00 Mon-Sat & free Sundays.

Provide your Car Registration

To avoid parking tickets or notices, please ensure you have provided us with your car registration and keep us up to date if you change your vehicle.

Just provide this at reception on your first visit.

Extra FREE Parking

Monday-Friday Evenings (after 17:30) & weekends: You can also park in the “visitor” spaces in the middle of the St Mary’s car park or along the back railings. Do not park around the outside edges in front of the offices or businesses as these are permit holders only.

Parking is free on the street before 8am and after 18:00 Mon-Sat & free Sundays.

IMPORTANT

  • Please give your Car Registration Plate Number to reception to avoid getting any parking tickets.
  • Parking is strictly limited to gym use only and NOT trips into the city! 
  • Maximum 2.5 hours parking limit to workout. 

 

Do you have gym lockers?

Yes we provide lockers of various sizes which are antibacterial.

All you need to bring is a padlock.

If you do not have a padlock then one can be purchased from behind reception.

We also provide bag racks within the training room where you can keep an eye on them.

Personal belongings are strictly not allowed to be left over night. These will be removed and kept in lost property for 2 weeks before being disposed of.

We have CCTV through the gym also.

Do you supply hand towels or blue roll for members to use at your gyms in Norwich?

We do not supply personal hand towels. Disposable blue roll is provided in multiple sanitise stations situated conveniently around the gym in Norwich.

How long has Phoenix been open?

Phoenix Gym Norwich has been established since August 2013.

Phoenix, like it’s members, has been growing from strength to strength winning multiple awards.

Our latest refurbishment is the best yet providing an even greater workout experience for our members.

Is Phoenix a gym or a fitness club?

Phoenix Gym is both a gym and fitness club combined.

As well as offering all the usual cardiovascular and weight training equipment you would normally find in a gym, Phoenix also provides a lot of HIIT, strength and conditioning equipment, unique boxing equipment as well as a purpose built functional training zone.

Phoenix Gym provides a wide variety of exercise options to make your workouts more exciting and prevent boredom, by no two workouts being the same.

The Phoenix Classes are also a fantastic way to get a fun, gym based workout in a supportive group training environment.

What are your gyms opening hours?

Our opening hours are:

  • 05:30-22:00 Monday to Fridays.
  • 08:00-20:00 Weekends
  • 08:00-20:00 Bank Holiday Mondays

What is Phoenix Gyms atmosphere like in Norwich?

We believe that Phoenix Gym in Norwich has one of the friendliest and most supportive training atmospheres in the UK.

Everything we do is results focused for our members. Not only does this mean providing the best training equipment and programme advice possible, but also an incredibly warm and positive training atmosphere!

Our motto “Raise your game” says it all!

Phoenix Gym has been independently rated Best Gyms in Norwich for the last 7 consecutive years, going from strength to strength.

When are there staff on shift to help me?

There is always at least one team member of staff on shift at all times.

There is usually 2-3 staff members on shift between 9am and 7pm Monday to Friday as well as a team of personal trainers available within the club.

There are never any unmanned hours where the gym is unattended.

Joining

Can I have a trial session before joining?

You can try Phoenix Gym out on a day pass for £6.99.

All our memberships provide free members guest passes, so if you know an existing member then they may be able to get you in for free on one of their allocated guest passes.

We do run special promotions fairly regularly so if you follow our Facebook page then you can take advantage of them when available.

Can I pay up front for my gym membership?

Yes, you can purchase for a 12 month “up front membership” at a reduced rate (12 months for the price of 10, plus no joining fee saving a further £15).

This is popular with people who do not want to set up a monthly DD and those that love a bargain.

Do I have to sign up to a contract?

No, all our memberships are either pay monthly by direct debit or pay up front.

Just email us here to let us know that you would like to cancel.

You can cancel anytime although our system needs at least 3 working days in order to prevent any further payments.

You can cancel the DD at your bank to help prevent this, if within the 3 days.

Do I need a bank account to be a Phoenix Gym member in Norwich?

Yes, you will need a valid UK bank account to set up a Direct Debit membership.

If you prefer not to go through a bank account, then you have the option to pay in advance by card for 12 months, which can also save money.

We are unable to accept cash for payment as we do not use a till system.

The vending machine does have a cash option for purchasing drinks and supplements.

Do you offer corporate discounts at Phoenix Gym in Norwich?

Yes we offer corporate discounts for selected Phoenix Gym registered companies.

A valid ID or proof of employment will need to be added to your profile on sign up and then shown at reception to confirm this.

A member of staff may from time to time confirm where you work.

There are no contracts and members/employees can cancel anytime.

Click Here for or more information Corporate Gym Membership.

Do you offer discounts for Students at your Norwich Gym?

Yes we offer a discounts for students.

Students do not have to pay a joining fee (saving £15) and the monthly membership is discounted, with no contracts and you can cancel at anytime.

Just let us know when you do by sending us an email to: Contact Phoenix Gym

A valid student ID number will need to be added to your profile on sign up and you will need to show this at reception on your first visit also.

How can I access the Phoenix free parking facility?

MEMBER CAR PARKING 

We have two member car parks which are monitored and should only be used exclusively for gym visits. This does not include trips into the city.

Car Park 1: Is down the end of St Martin’s Lane, just off Oak st. This is the first left after you turn into Oak St. Just look out for the Phoenix Private Parking Signs. (Please do not park in the site management space)

Car Park 2: Is around the back of the gym within the St Mary’s Works car park. You can park in any of the Phoenix Gym spaces against the metal railing that backs onto Car Park 1. (Look for the Phoenix Gym Signs)

Parking is free on Oak Street directly outside the gym before 8am and after 18:00 Mon-Sat & free Sundays.

Provide your Car Registration

To avoid parking tickets or notices, please ensure you have provided us with your car registration and keep us up to date if you change your vehicle.

Just provide this at reception on your first visit.

Extra FREE Parking

Monday-Friday Evenings (after 17:30) & weekends: You can also park in the “visitor” spaces in the middle of the St Mary’s car park or along the back railings. Do not park around the outside edges in front of the offices or businesses as these are permit holders only.

Parking is free on the street before 8am and after 18:00 Mon-Sat & free Sundays

IMPORTANT

  • Please give your Car Registration Plate Number to reception to avoid getting any parking tickets.
  • Parking is strictly limited to gym use only and NOT trips into the city! 
  • Maximum 2.5 hours parking limit to workout. 

 

How can I join Phoenix Gym in Norwich?

You can join online quickly and easily here: “Join Now”

If you are setting up a student or corporate membership then you will need to add in your ID number and also bring the relevant ID with you on your first visit to the club.

Students and corporate rates give you a “No Joining Fee” discount plus discounts on the monthly plans available.

Staff members may from time to time confirm that you are a student or confirm that you work for an authorised company.

How do I book my free personal training session?

You can book your free personal training session here: Contact Phoenix Gym.

How much is it to join Phoenix Gym?

There is a one off joining fee of £15 (except for Student’s and Corporates) and the monthly membership options are on the Memberships page here.

Is there a joining fee?

Yes, there is a one off joining fee of £15.

We occasionally have “No Joining Fee” promotions.

What date does my gym membership Direct Debit come out?

We have 4 DD collection dates per month – 1st, 8th, 15th and the 21st.

You will initially make a manual payment up front to cover the joining fee (if applicable) and your first week or two of membership (AKA Pro Rata).

Your first DD will come out at the next closest available date for collection, depending on when you join during the month.

This information is provided both when you join and within your member app.

What is the minimum age I can join Phoenix Gym in Norwich?

The minimum age that you can join Phoenix Gym Norwich is 16 years of age.

Will I get a Phoenix Gyms membership card?

When joining Phoenix Gym, you will be sent a link to download our member app.

Inside the app is a “check in” feature to allow you to check in through the speed gate for club admission.

If you do not have a smart phone then we will provide you with a key fob to allow you entry, on your first visit.

Will someone be available to show me around?

There is always at least one team member on shift (usually two) so that we can give you a 1-2-1 tour of the club and answer any questions.

If you would like to make sure that there is someone available to greet you and show you around personally then Contact Us and request a tour.

Membership

Can I bring a friend to try Phoenix Gyms in Norwich with me?

Both the Standard and Premium memberships at our Norwich gym come with free guest passes dependant on the membership option you choose.

Our standard gym membership provides one guest pass monthly and Premium provides 4 per month.

Just bring your guest along with you and our reception team will process the free day pass for your guest.

You can bring whoever you like as many times as you like as long as they are not banned from the club and you are within your specified guest pass allocation.

Guests can not enter the gym without you being there with them in the Norwich gym.

Any friends that you bring who are not coming on a free guest pass will have to pay £6.99 for a day pass.

Can I freeze my membership at your gyms in Norwich?

Yes, you can freeze your membership for a minimum of 1 month at a time at Norwich.

Just email the date that you would like to freeze your membership from and until to: info@phoenixgymnorwich.co.uk

If you do not have an end date in mind then just state “no end date” which means – until you return to the club.

To unfreeze your membership you can either email us to let us know at reception when you plan to return to the gym or you can simply scan in access through the speed gate and the system should automatically unfreeze your membership.

If this does not happen automatically then just let the reception team know at our gyms in Norwich. .

Can I take a workout bag into the main gym floor in Norwich with me?

For health, safety and insurance reasons, bags are strictly not permitted on the gym floor in Norwich.

They must be either kept within one of our lockers or on the bag racks within the gym provided

There is a bag rack in each of our gyms training rooms in Norwich.

The lockers require padlocks so you can either bring your own or purchase one from the vending machine if you do not have one.

Do you have showers and changing facilities that I can use in your gyms in Norwich?

Yes, we have quality showers and changing facilities that you can use before and after your workouts in our Norwich Gym.

There are also 2 toilets in each changing room in Norwich.

The ladies changing room also has 2 private changing cubicles as well as your typical bench with clothing hooks.

Vanity units are provided in both changing rooms. 2 in the ladies and 1 in the mens.

How do I get the Gym Member App on my phone in Norwich?

When you join online you will be emailed a link to download the member app and input the login details that you used to sign up to create your membership profile.

Just fill in the same details that you used to create the membership and you will then have access to the gym along with gym session bookings in Norwich.

How much notice do I have to give in order to cancel my Phoenix Gyms in Norwich membership?

We require 7 days written notice to make sure that your dd is cancelled in time to prevent any further payments.

All you need to do to cancel your membership is send us an email to info@phoenixgymnorwich.co.uk.

To make sure no more payments come out you can of course cancel your direct debit with the bank at the same time as emailing us.

If we do not receive a cancellation message from you then our system will think that there is an issue with your bank account and we will likely try to contact you to resolve this issue.

Cancelling your DD within at least 3-5 days is not possible as the payment will likely have already been requested by our DD provider, hence why we ask for 7 days. This prevents any issues.

If you DO NOT email us and provide written confirmation to cancel prior to your next direct debit date, then we can not provide any refunds.

If I leave Phoenix Gyms at Norwich, do I need to repay the joining fee if I rejoin?

No, if you have been a member of Phoenix Gym before then will not need to re-pay a joining fee.

To subtract the joining fee, you would likely need to re-join within the club at reception, so that we can check our records and waive the joining fee for you.

We do run no joining fee promotions from time to time so if this is the case then you can join Phoenix Gyms in Norwich without having to pay the joining fee online.

Alternatively you can re-join online here.

Will I get any training assistance after my initial 2 x free personal training sessions at Phoenix Gyms Norwich?

Yes, after your initial 2 free personal training sessions, our staff are available to help show you how to use any of the equipment or go through the exercises that you were given.

We learn through repetition and we more than understand this, so if you need a hand then please don’t hesitate to ask a member of the team.

If you would like more detailed help than trainers can provide during shift hours then all of our team provide 1-2-1 personal training out of their shift hours.

You can view our Norwich Gym team of Personal Trainers Here.

Will I have access to free WIFI whilst I’m within your Phoenix Gyms in Norwich?

Yes, we provide super fast free wifi all throughout the norwich gym.

This is under the WIFI name “Phoenix-Gym”.

The password is in the reception area within the club.

Will my membership fee’s ever change at your Norwich Gyms?

If you are on a monthly DD membership then Phoenix Gym in Norwich reserves the right to change the price if necessary, although this is very rear and unlikely.

Members would be given at least 4 weeks written notice in the unlikely event this ever happened, although generally, any price increases would be for new members only and those members would know the new price of the membership from sign up.

If you are on a pay in advance membership then prices are set for that period of time but may change in the future on renewal.

Personal Training

Do any of your gyms Personal Trainers provide home Personal Training in Norwich?

A couple of our personal trainers may provide home personal training in Norwich. You can view and contact our personal trainers here or alternatively if you have any specific questions then you can contact us here.

Do you have personal trainers at your Gyms in Norwich?

Yes, we have a very experienced team of both male and female personal trainers within Phoenix Gyms in Norwich, to help you get the most out of your workouts.

They are all qualified and insured and you can view their profiles and contact them directly on our Personal Trainer page here.

We have hand picked some of the best and most experienced male and female personal trainers in Norwich to become a part of the Phoenix team.

How much does Personal Training cost at your Gyms in Norwich?

of our gyms personal trainers specialise in different areas and have different levels of experience and qualifications to draw upon.

Therefore each of our personal trainers in Norwich may charge a slightly different rate and package their sessions differently accordingly.

We recommend that you take a look at their gym profiles to see which trainer you believe would be best for you then contact them directly for their prices and availability in Norwich.

What times of day can I book Personal Training at your Norwich Gyms?

You will need to contact the personal trainer that you have in mind directly, in order to find out their working hours, as each trainer will have different availability in Norwich.

Some of our gym personal trainers in Norwich train clients from 5:30am and other train clients up to 9 or 10pm.

Your First Session

What do I need to access the club as a new member at your gyms in Norwich?

When you join Phoenix Gym, you will be sent a link to download our member app.

Within the app is your unique barcode, which you will use to scan at reception for admission to the club, through the speed gate.

If you do not have a smart phone then it may be possible to provide you with a key fob at reception instead.

To leave the club, you will need to refresh the barcode on the app by double clicking the barcode with your finger. This will refresh it and allow you to leave quickly and easily.

What happens if my barcode doesn’t work and I have trouble entering your Gyms in Norwich?

If your barcode doesn’t work for some reason then we can help you get this resolved at the reception desk.

If it doesn’t seem to work as you leave then this is likely because you can not closed down your app since scanning into the club and you need to refresh the barcode.

You can do this quickly and easily by double tapping the barcode and it should then work.

If someone is not immediately at the desk to help you then just press the bell for assistance.

What if I forget my padlock or my bag doesn’t fit into the locker at your Gyms in Norwich?

We provide various size lockers and also provide bag racks within each training room for larger bags that may not fit within the lockers.

Lockers require you to bring your own padlock or padlocks are available within our vending machine.

We also provide smaller “wallet, phone and key ” size lockers, which also take pad locks.

Like any business, we do not recommend that you leave valuables unattended and bags and clothing are not allowed to be left within the changing room whilst you train.

If you do not want to leave valuables unattended in a bag then we recommend bringing a bag that fits within the lockers.

Will I get an induction or help with an exercise programme at your Gyms in Norwich?

Yes, you will receive 2 x FREE 60 minute gym personal training sessions with one or two of our personal trainers in Norwich.

This can be to simply show you around all the equipment and talk you through what may be the best equipment for you to use to achieve your goals, or we can set you up with a “kick start” exercise programme specific to Phoenix Gyms in Norwich awesome kit.

You can book your free personal training sessions at the reception desk or alternatively email us here to book this for your first visit in Norwich.

Will there be personal trainers to help me get started at your Phoenix Gyms in Norwich?

Yes, all new members receive 2 x free 60 minute personal training sessions to show you how to use the equipment or help to design you with a “kiss starter” programme.

Whatever your training goals are, we have a successful team of personal trainers in Norwich to help to “Raise your Game!”

To book your free personal training sessions just email us here.

There is nearly always a member of our team available to help show you how to use any of the equipment whilst your are working out at our gyms in Norwich.