Got Questions? Call us on 01603 613 436
Phoenix Gym Questions & Answers:
Yes we offer a discounts for students.
Students do not have to pay a joining fee and the monthly membership is discounted, with no contracts and you can cancel at anytime, just let us know when you do by sending us an email to: Contact Phoenix Gym
A valid student ID will need to be shown at reception to receive this and may be checked from time to time.
We have 4 DD collection dates per month – 1st, 8th, 15th and the 21st.
You will initially make a manual payment up front to cover the joining fee (if applicable) and your first week or two of membership (AKA Pro Rata).
Your first DD will come out at the next closest available date for collection, depending on when you join during the month.
This information is provided both when you join and within your member app.
You can join online here: “Join Now”
If you are setting up a student or corporate membership then you will need to bring the relevant ID with you on your first visit to the club.
Students and corporate rates give you a “No Joining Fee” discount plus discounts on the monthly plans available.
Staff members may from time to time confirm that you are a student or confirm that you work for an authorised company.
No, all our memberships are either pay monthly by direct debit or pay up front.
Just email us here to let us know that you would like to cancel.
You can cancel anytime although our system needs at least 3 working days in order to prevent any further payments.
You can cancel the DD at your bank to help prevent this, if within the 3 days.
You can try Phoenix Gym out on a day pass for £6.99.
All our memberships provide free members guest passes so if you know a member then they may be able to get you in for free on one of their allocated guest passes.
We do run special promotions fairly regularly so if you follow our Facebook page then you can take advantage of them when available.
You can book your free personal training session here: Contact Phoenix Gym.
Yes, there is a one off joining fee of £15.
Yes we offer corporate discounts for selected Phoenix Gym registered companies.
A valid ID or proof of employment will need to be shown at reception to receive this.
A member of staff may from time to time confirm where you work.
There are no contracts and members/employees can cancel anytime.
Click Here for or more information Corporate Gym Membership.
The minimum age that you can join Phoenix Gym Norwich is 16 years of age.
Yes, you can purchase for a 12 month “up front membership” at a reduced rate (12 months for the price of 10, plus no joining fee saving a further £15).
This is popular with people who do not want to set up a monthly DD and those that love a bargain.
There is a one off joining fee of £15 (except for Student’s and Corporates) and the monthly membership options are on the Memberships page here.
There is always at least one team member on shift (usually two) so that we can give you a 1-2-1 tour of the club and answer any questions.
If you would like to make sure that there is someone available to greet you and show you around personally then Contact Us and request a tour.
When joining Phoenix Gym, you will be sent a link to download our member app.
Inside the app is a “check in” feature to allow you to check in through the speed gate for club admission.
If you do not have a smart phone then we will provide you with a key fob to allow you entry, on your first visit.
We have two member car parks which are monitored and should only be used exclusively for gym visits. This does not include trips into the city.
Car Park 1: Is down the end of St Martin’s Lane, just off Oak st. This is the first left after you turn into Oak St. Just look out for the Phoenix Private Parking Signs. (Please do not park in the site management space)
Car Park 2: Is around the back of the gym within the St Mary’s Works car park. You can park in any of the Phoenix Gym spaces against the metal railing that backs onto Car Park 1. (Look for the Phoenix Gym Signs)
Parking is free on Oak Street directly outside the gym before 8am and after 18:00 Mon-Sat & free Sundays.
Provide your Car Registration
To avoid parking tickets or notices, please ensure you have provided us with your car registration and keep us up to date if you change your vehicle.
Just provide this at reception on your first visit.
Monday-Friday Evenings (after 17:30) & weekends: You can also park in the “visitor” spaces in the middle of the St Mary’s car park or along the back railings. Do not park around the outside edges in front of the offices or businesses as these are permit holders only.
Parking is free on the street before 8am and after 18:00 Mon-Sat & free Sundays
Yes, you will need a valid UK bank account to set up a Direct Debit membership.
If you prefer not to go through a bank account, then you have the option to pay in advance by card for 12 months, which can also save money.
We are unable to accept cash for payment as we do not use a till system.
The vending machine does have a cash option for purchasing drinks and supplements.
