What if I forget my padlock or my bag doesn’t fit into the locker at your Gyms in Norwich?

If your barcode doesn’t work for some reason then we can help you get this resolved at the reception desk.

If it doesn’t seem to work as you leave then this is likely because you can not closed down your app since scanning into the club and you need to refresh the barcode.

You can do this quickly and easily by double tapping the barcode and it should then work.

If someone is not immediately at the desk to help you then just press the bell for assistance.

Yes, you will receive 2 x FREE 60 minute gym personal training sessions with one or two of our personal trainers in Norwich.

This can be to simply show you around all the equipment and talk you through what may be the best equipment for you to use to achieve your goals, or we can set you up with a “kick start” exercise programme specific to Phoenix Gyms in Norwich awesome kit.

You can book your free personal training sessions at the reception desk or alternatively email us here to book this for your first visit in Norwich.

When you join Phoenix Gym, you will be sent a link to download our member app.

Within the app is your unique barcode, which you will use to scan at reception for admission to the club, through the speed gate.

If you do not have a smart phone then it may be possible to provide you with a key fob at reception instead.

To leave the club, you will need to refresh the barcode on the app by double clicking the barcode with your finger. This will refresh it and allow you to leave quickly and easily.

Yes, all new members receive 2 x free 60 minute personal training sessions to show you how to use the equipment or help to design you with a “kiss starter” programme.

Whatever your training goals are, we have a successful team of personal trainers in Norwich to help to “Raise your Game!”

To book your free personal training sessions just email us here.

There is nearly always a member of our team available to help show you how to use any of the equipment whilst your are working out at our gyms in Norwich.