Will my membership fee’s ever change?

Yes, we have brand new showers and changing facilities that you can use before and after your workouts.

Due to Covid-19 government guidelines recommend that you try to change and or shower at home where possible to limit the amount of people using these facilities.

If this is not possible then please respect and follow social distancing guidelines at all times.

When you join online you will be emailed a link to download the member app and input the login details that you used to sign up to create your membership profile.

Just fill in the same details and you will then have access to the gym along with class and gym session bookings.

Yes, we provide super fast free wifi all throughout under “Phoenix-Gym”.

The password is in the reception area within the club.

For health and safety reasons bags are not permitted on the gym floor.

They must be either kept within one of our lockers or on the bag racks within the gym provided.

We require 7 days notice to make sure that your dd is cancelled in time to prevent any further payments.

All you need to do to cancel your membership is send us an email to info@phoenixgymnorwich.co.uk.

To make sure no more payments come out you can of course cancel your direct debit with the bank.

If we do not receive a cancellation message from you then our system will think that there is an issue with your bank account and we will likely try to contact you to resolve this issue.

Cancelling your DD within at least 3-5 days is not usually possible as the payment will likely have already been requested by our DD provider, hence why we ask for 7 days. This prevents any extra work for both you and us.

If you DO NOT email us and provide written confirmation to cancel prior to your next direct debit date, then we can not provide any refunds.

All our memberships come with free guest passes dependant on the membership option you choose.

Silver provides one guest pass monthly, Gold provides two monthly and Platinum one every week.

Just bring your guest along with you and reception will process the free day pass for your guest.

You can bring whoever you like as many times as you like as long as they are not banned from the club and you are within your specified guest pass allocation.

Any guests who join you who are not coming on a free guest pass will have to pay £6.99 for a day pass.

Yes, after your initial free personal training session, our staff are available to help show you how to use any of the equipment or go through the exercises that you were given.

We learn through repetition and we more than understand this, so if you need a hand then don’t hesitate to ask.

If you would like more detailed help than trainers can provide during shift hours then all of our team provide 1-2-1 personal training out of their shift hours.

You can view our team of Personal Trainers Here.

Yes, you can freeze your membership for a minimum of 1 month at a time.

Just email the date that you would like to freeze your membership from and until to: info@phoenixgymnorwich.co.uk

If you do not have an end date in mind then just state “no end date” which means – until you return to the club.

To unfreeze your membership you will need to email us or let us know at reception when you return to allow you access through the speed gate.

No, if you have been a member of Phoenix Gym before then will not need to re-pay a joining fee.

To subtract the joining fee, you would need to re-join within the club at reception, so that we can check our records and waive the joining fee for you.

Alternatively you can re-join online here.