Phoenix Gym Questions & Answers:

Will there be anyone to help me get started?

Yes, all new members receive a free 60 minute personal training session to show you how to use the equipment or help to design you with a “kiss starter” programme.

Whatever your training goals are, we have a successful team of personal trainers to help to “Raise your Game!”

To book your free personal training just email us here.

There is nearly always a member of our team available to help show you how to use any of the equipment.

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What happens if my barcode doesn’t work?

If your barcode doesn’t work for some reason then we can help you get this resolved at the reception desk.

If it doesn’t seem to work as you leave then this is likely because you can not closed down your app since entering the club and you need to refresh the barcode. You can do this quickly and easily by tapping the barcode and it should then work.

If someone is not immediately at the desk to help you then just press the bell for assistance.

What do I need to access the club as a new member?

When you join Phoenix Gym you will be sent a link to download our member app.

Within the app is your unique barcode which you will scan at reception for admission to the club through the speed gate.

If you do not have a smart phone then we will provide you with a key fob at reception instead.

You then scan the same coder as you leave also.

Will I get an induction or help with an exercise programme?

Yes, you will receive a FREE 60 minute session with one of our personal trainers.

This can be to simple show you around all the equipment and talk you through what may be the best ones for you to use or we can set you up with a “kick start” exercise programme.

You can book your free personal training session at the reception desk or alternatively email us here to book this for your first visit.

What if I forget my padlock or my bag doesn’t fit into the locker?

We provide various size lockers and also provide bag racks within each training room for larger bags that may not fit within the lockers.

These require you to bring your own padlock or padlocks are available within our vending machine for just £5.

We also provide smaller “wallet, phone and key ” size lockers, whilst also take pad locks.

Like any business, we do not recommend that you leave valuables unattended and bags and clothing are not allowed to be left within the changing room whilst you train.

If you do not want to leave valuables unattended in a bag then we recommend bringing a bag that fits within the lockers.

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